Charm Candle - Jewellery in every candle

Privacy Policy

Charm.ee respects the privacy rights of web-based visitors and acknowledges the importance of protecting the information collected about them. To this end, we have established procedures in place to ensure that your personal information is processed responsibly. This Privacy Policy informs you about the type and manner in which we collect information: the purposes for which it is collected and used, your rights and choices in using your information, how your information is processed and with whom it may be shared, how long we retain your information, and so on. Please read it carefully.

WHO?

CHARM.EE OÜ defines the purposes and means of personal data processing. In so doing, the controller is legally responsible for storing personal information in a computer or in non-automated directories.

Contacts:

CHARM.EE OÜ
Tartu tn 79b, Valga
Valga vald, Harjumaa
Register code: 12668818
Phone: +372 5688 9961
E-mail: info@charm.ee

CHARM.EE OÜ does not recruit a data protection officer. If you have any questions or concerns regarding privacy or if you wish to make inquiries about your personal information provided to us, please contact us at info@charm.ee.

DEFINITIONS

Personal data is defined as information about any identified or identifiable natural person.

An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, personal identification number, location, web identifier or one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural background or social identity.

When we use the term “processing”, we mean any operation or set of operations on personal data or sets of personal data by both automated and non-automated means, such as collection, storage, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure , distribution or otherwise making available, harmonization or aggregation, closure, deletion or destruction.

COLLECTION OF PERSONAL DATA

All of our activities are strictly based on ethical principles and legal requirements, and we are committed to protecting the privacy of all visitors to our website. For this reason, the way we collect and store information, including personal information, depends on how our website and related services are used. We do not collect sensitive information about you.

COLLECTION OF PERSONAL DATA

Our website may use a variety of technologies to improve, make it more user-friendly, efficient and secure. Such technologies may lead to the automatic collection of personal information by us or by third parties on our behalf. Examples of such technologies are cookies, flash cookies and web analytics.

Our site occasionally contains links to the websites of our partner networks and affiliates and links from those websites to our site. If you follow a link to these websites, please note that these websites have their own privacy policies for which we take no responsibility. Please check their policies before entering any personal information on their websites.

COLLECTION OF PERSONAL DATA

When you visit our website, the data is sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. This data is automatically collected and stored by us or by third parties on our behalf.

We may collect information about your computer for both system administration purposes and to report aggregate information for internal marketing analysis purposes. This information about our users’ browsing activities and patterns may include the following:

• IP address of the visitor;
• date and time of visit;
• Redirect URL (the page the visitor is redirecting to)
• the websites visited and the user’s route on our website;
• Information about the browser used (type, version, operating system, etc.).

COLLECTION OF PERSONAL DATA

In addition to the information collected by automated means, we also process data that you have provided to us. These include:

  • Personal information that identifies you as an individual – your contact information, including your first and last name (s), billing address (es), zip code, date of birth, gender, telephone number, email address.
  • the information you provide when you participate in a Charm-sponsored contest or campaign;
  • information you provide through third parties such as Facebook or Google;
  • information that you upload or share through our site using our services;
  • if you contact us, we may keep the correspondence;

We may also ask you to complete surveys that we use for research purposes, but you are not required to answer them. All of this information is characterized by the fact that you have provided it voluntarily. We use this information for the purposes set out in this Privacy Policy. You may correct your personal data at any time or refuse to further process it.

REMARKETING

Our website uses re-targeting technologies. This allows us to advertise directly and personally to visitors who have already shown interest in our products and / or store through our partner websites.

We also work with companies that use tracking technologies to serve ads on our behalf over the Internet. These companies may collect information about your visits to our websites or (mobile) applications, as well as about your interactions with our intermediaries, including advertising.

Re-targeting technologies analyze your cookies and serve ads based on your previous browsing behavior.

PROCESSING OF COLLECTED DATA

When you visit our website, your personal information may be processed in the following ways:

• Content, A / B testing and product browsing analytics
• Traffic source analytics
• Internal search analytics
• Purchasing analytics
• Device analytics
• Marketing re-targeting

PROCESSING OF COLLECTED DATA

We may process your personal information in the following ways:

• for purposes related to your order; eg notify you of the status of your order or shipment;
• to prove your identity and answer any inquiries you may make to us in order to process your request and provide you with the best possible service;
• to fulfill our obligations under any agreement between us and you;
• to notify you of changes to our services, rules, conditions and policies, and / or other administrative information;
• to manage and maintain our records;
• to maintain any wish list that you can create and allow you to share your own wish list with others;
• customize your content on our websites to provide you with personalized offers;
• to prevent and / or detect misuse or fraud;
• with your permission, we may contact you directly, through your own details (eg postal services, e-mail, text message, telephone or other electronic means) for marketing, advertising and market research purposes.

LEGAL BASIS

If you purchase an item from our online store, create an account with us, or enter into an agreement with us in any other form, we will process your standard personal information for that specific purpose. We may also process your normal personal information if you have, for example, a request or the like that requires a response before you decide to reach an agreement with us. The legal basis on which we may process your personal data is set out in Article 6.1b of the EU Data Protection Regulation (EU) 2016/679 (GDPR), as the processing of your information is necessary for us to fulfill our agreement with you or to handle your inquiries and the like before entering into an agreement.

We may also process your normal personal data under Article 6.1f of the GDPR, provided that your privacy rights and legal freedom do not outweigh our interests. We have a legitimate interest in the processing of your personal data (name and e-mail address) for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better tailor our offerings to you and ultimately offer products and services that better meet your needs and desires. In addition, we have a legitimate interest in the processing of your personal data for analytical purposes.

DISCLOSURE OF PERSONAL DATA

One of our core values is to treat your data with the utmost care and confidentiality. If required by law, your data may be disclosed to third parties. We recruit service providers and data processors to process the data on our own behalf. These services include authentication, storage services, analysis services, e-mail messaging services, delivery services, payment transaction processing, address and e-mail checks. These third parties are our data processors and may only process data to the extent necessary to provide their own service. Our data controllers are obliged to treat such information with the strictest confidentiality. They are prohibited from using the data in any other way than required.

There may be cases where we anonymously disclose information other than personal information to our partners. Such other data may include information about the number of visitors to the website over a period of time.

Please note that any information you post or disclose through Charm.ee (such as personal information contained in photos, stories, comments and videos you enter) may become public information and may be available to visitors to the Site and beyond to the public.

DISCLOSURE OF PERSONAL DATA

We may disclose your information to the extent we are required to disclose, or share your personal information to comply with any legal obligations, court or any other competent jurisdiction, or to comply with, enforce our privacy policies and other agreements, or protect Charm.ee OÜ, the rights, property and safety of our employees, our customers or others. This includes exchanging information with other companies and organizations to protect against fraud and reduce credit risk.

If we choose to participate in any Alternative Dispute Resolution (ADR) operations that are accessible through the Online Dispute Resolution (ODR) platform, we may disclose your personal information to the European Commission and to any ADR provider who: has been appointed to settle the dispute.

YOUR RIGHTS

If you provide us with personal information on our website or other channels, it is entirely voluntary. If you choose not to provide the information requested, you may not have access to various customer benefits. In some cases, only those who have entered the required personal information into us can order products, use certain services and use other activities and offers available on our website. We offer a number of options, depending on your circumstances, to help you stay in control of your data. These options may include viewing and editing your information on the web. It may also be possible to unsubscribe from services, delete a user account or obtain information about stored data.

YOUR RIGHTS

You have the right to access the personal information you provide to Charm. By writing to us at info@charm.ee, you can ask for details of the information we hold and process about you, including the purposes for which it is used.

You have the right to request the correction, supplementation, deletion or blocking of personal data held about you. To do this, send a letter to: info@charm.ee. If for any reason we are unable to complete your request, we will contact you.

In special circumstances, you have the right to restrict the processing of your personal data. To request a restriction, contact us at: info@charm.ee.

You have the right to receive your personal data (only concerning you) in a structured, commonly used and machine-readable format, and you have the right to send this data to another data processor. To request data transfer, contact us at: info@charm.ee.

YOUR RIGHTS

You have the right to ask us not to process your personal data if the processing is based on a legitimate interest requested by Charm, such as for marketing purposes. We will inform you in this Privacy Policy whether we intend to use your information for such a purpose or whether we intend to disclose your information to any third party for such a purpose. You can exercise your right to refuse at any time by contacting us at info@charm.ee

Emails sent to you via Charm, including either a newsletter or marketing content, include the option to unsubscribe by following the instructions in the email. If you do not wish to receive emails from us, you can simply click the unsubscribe pop-up link and we will stop sending you emails.

You have the right to withdraw your consent to the processing of your data by us at any time. However, the withdrawal of consent shall not affect the lawfulness of the processing based on consent prior to the withdrawal. Contact us at info@charm.ee to withdraw your consent.

If you wish to withdraw your consent to receive general campaigns and offers by regular mail, e-mail, text message, telephone or other electronic means, you may write at any time by sending an e-mail to info@charm.ee. If we have any doubts about your identity, we may ask you to prove your identity.

There may be conditions and restrictions to your aforementioned rights. Therefore, we cannot guarantee your right to data portability, as it depends on the specific circumstances of the processing operation.

RETENTION OF PERSONAL DATA

Charm will not store your personal data for longer than is necessary for the purposes for which it is processed.

Data will not be retained unless required by local mandatory legislation.

Global IT manually deletes personal data on a quarterly basis. Personal data is deleted in all IT systems.

Personal data will be deleted if the newsletter registration has been inactive for 24 months.

All information we have collected in connection with your visit to our website. For example:
– content, A / B testing and product browsing analytics
– traffic source analytics
– Internal search analytics
– purchasing analytics
– device analytics
– re-targeting of marketing

Data will be deleted 25 months after collection.
Data will be deleted automatically after 25 months.

DATA SECURITY

We use the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure or access, in particular where the processing involves the transmission of data over a network, and other forms of unlawful processing and misuse.

Charm may recruit third parties to collect personal information on its behalf. In such situations, these third parties are subject to confidentiality and data processing agreements and have been instructed by Charm to fully comply with Charm’s Privacy Policy.

If we have provided you or you have chosen a password that allows you to access certain parts of our site, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone else.

Unfortunately, the spread of information over the Internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of the information you provide to our site; any transmission is at your own risk. Once we receive your information, we use strict procedures and rigorous security measures to try to prevent unauthorized access.

SOCIAL NETWORK

Our website offers you plugins for various social networks. If you want to interact with the social network, your activities on our website will also be available on the social network, such as Facebook and Instagram.

If you are logged in to one of these social networking websites when you visit our website, that social networking website may add this information to your profile. When you communicate through a social networking plug-in, this information is transmitted to the social networking website. If you do not wish to provide such information, please log out of your social networking website before accessing our website. We cannot prevent this data collection and the transmission of social plug-in information. For more information about the collection and transfer of personal information, your rights, and how to access privacy settings that satisfy you, read the privacy policies of those social networks.

In addition to improving your user and trademark experience, your data may be passed on to third parties (such as Facebook) for processing in accordance with data protection and privacy policies.

CONTACTS

If you have any questions about our privacy policy or the processing of your personal information, please feel free to contact us.

Charm.ee OÜ- 12668818

Charm.ee

E-mail: info@charm.ee

COMPLAINTS

All complaints should be submitted to: info@charm.ee

TERMS AND CONDITIONS OF THE PRIVACY POLICY

Charm is committed to the fundamental principles of privacy and data protection. That’s why we regularly review our privacy policy to keep it up-to-date and in line with privacy and data protection policies. These privacy policies may change from time to time to keep up with new developments and opportunities regarding the Internet and to comply with applicable law. Any future changes to our privacy policy will be posted on this page and, if necessary, you will be notified by email.

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Jewellery in every candle



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